Privacy Policy

Carpet Cleaners Brixton Privacy Policy

This Privacy Policy explains how Carpet Cleaners Brixton collects, uses, stores, and protects personal data relating to customers and prospective customers in the Brixton area. It also explains your rights under the UK General Data Protection Regulation and applicable data protection laws. By using our services, you acknowledge that you have read and understood this Privacy Policy.

Scope and Data Controller

This Privacy Policy applies to all Carpet Cleaners Brixton customers and prospective customers located in the Brixton area who contact us, request a quote, make a booking, or otherwise use our carpet cleaning and related services. Carpet Cleaners Brixton is the data controller responsible for determining the purposes and means of processing your personal data. References to we, us, and our in this Privacy Policy mean Carpet Cleaners Brixton.

Types of Personal Data We Collect

We collect and process only the personal data that is necessary to provide our services, manage our relationship with you, and meet our legal obligations. The types of personal data we may collect include:

Identification and contact details, such as your full name, address, postcode, and general location within the Brixton area.

Communication details, such as information you provide when you contact us, request a quote, make a booking, or give feedback about our services.

Service details, such as the type of property, areas to be cleaned, preferred dates and times, and any relevant instructions you give us relating to the service.

Transactional information, such as payment-related details necessary to process your booking and maintain records of payments you have made, excluding full payment card information where this is handled by a secure payment processor.

Technical and usage data, where applicable, such as basic information about how you interact with our website or online booking tools, including the date and time of visits and general device or browser information.

How We Collect Your Data

We may collect personal data directly from you when you contact us by phone, through an online form, through messaging tools, or in person. We may also collect personal data when you provide details during a home visit, consultation, or service appointment.

In some cases, we may receive personal data from third parties acting on your behalf, such as a family member, landlord, tenant, letting agent, or property manager who arranges cleaning services for a property you occupy or own. Where this occurs, we rely on the person providing the data to have the authority to share it and to inform you about this Privacy Policy where appropriate.

Lawful Bases for Processing

We process your personal data only where we have a lawful basis under the UK General Data Protection Regulation and related laws. Depending on the context, the lawful basis may be one or more of the following:

Contract. We process your personal data when it is necessary for the performance of a contract with you or in order to take steps at your request before entering into a contract. This includes processing your data to provide quotes, confirm bookings, deliver services, and manage payments.

Legitimate interests. We may process your personal data when it is necessary for our legitimate business interests and when these interests are not overridden by your data protection rights. Examples include responding to enquiries, managing and improving our services, keeping records of work carried out, and handling complaints or disputes.

Legal obligations. In some cases, we must process your personal data to comply with legal requirements, such as tax, accounting, or other regulatory obligations.

Consent. Where required by law, we may rely on your consent to process certain personal data, such as optional marketing communications. When we rely on consent, you have the right to withdraw it at any time.

How We Use Your Personal Data

We use your personal data for the following purposes:

To provide and manage services, including handling enquiries, issuing quotes, confirming bookings, planning and delivering carpet cleaning and related services, and managing customer accounts.

To communicate with you, including sending service confirmations, reminders, follow-up messages regarding completed services, and responses to your questions or requests.

To manage payments and records, including processing payments through third-party payment processors and maintaining appropriate records for accounting and tax purposes.

To improve our services, including analysing feedback and service history to enhance our customer service, efficiency, and quality standards.

To protect our legitimate interests, including preventing and addressing potential disputes, enforcing our terms of service, and maintaining the security and integrity of our systems and records.

To meet legal and regulatory requirements, including record-keeping obligations and responding to lawful requests from authorities where required.

Data Processors and Third Parties

We may engage carefully selected third-party service providers to process personal data on our behalf. These providers act as data processors and are only permitted to use your data according to our instructions and for specific purposes necessary to support our operations.

Examples of such processors may include payment processing providers, scheduling and booking software providers, accounting and invoicing systems, and information technology or hosting service providers. We require all processors to implement appropriate technical and organisational measures to protect your personal data and to comply with applicable data protection laws.

We do not sell your personal data. We may share personal data where necessary with professional advisers such as accountants or legal advisers, and where required to do so by law or by competent authorities.

International Transfers

Where any of our service providers or systems involve the transfer of personal data outside the United Kingdom or the European Economic Area, we will ensure that appropriate safeguards are in place. These may include the use of standard contractual clauses or other mechanisms recognised under data protection laws to provide an adequate level of protection for your personal data.

Data Retention

We retain personal data only for as long as is necessary for the purposes for which it was collected, or as required by law. The retention period may vary depending on the category of data and our legal obligations.

In general, we retain customer and booking records for a period that allows us to fulfil contracts, handle enquiries or complaints, maintain accurate records for tax and accounting purposes, and demonstrate our provision of services. After the applicable retention periods expire, we either securely delete or anonymise personal data so that it can no longer be associated with you.

Data Security

We take reasonable and appropriate technical and organisational measures to safeguard personal data against unauthorised access, accidental loss, alteration, or disclosure. These measures include access controls, secure storage practices, and ensuring that our staff and service providers handle personal data in accordance with confidentiality and data protection obligations.

While we strive to protect your personal data, no system or transmission can be guaranteed to be completely secure. You are responsible for taking sensible precautions when sharing personal information with us and when using any online tools associated with our services.

Your Data Protection Rights

Under the UK General Data Protection Regulation and related laws, you have certain rights regarding the personal data we hold about you. These rights include:

Right of access. You have the right to request confirmation of whether we process your personal data and to request a copy of that data, together with certain information about how it is processed.

Right to rectification. You have the right to request that we correct or update inaccurate or incomplete personal data concerning you.

Right to erasure. In certain circumstances, you have the right to request that we delete or remove your personal data, for example where it is no longer necessary for the purposes for which it was collected or where you withdraw consent and no other lawful basis applies.

Right to restriction of processing. You may have the right to request that we restrict the processing of your personal data in specific situations, such as when you contest the accuracy of the data or object to our processing.

Right to object. You have the right to object to our processing of your personal data where we rely on legitimate interests, including profiling based on those interests, and we will stop processing unless we can demonstrate compelling legitimate grounds that override your interests, rights, and freedoms.

Right to data portability. In certain circumstances, you have the right to receive the personal data you have provided to us in a structured, commonly used, and machine-readable format, and to request that this data be transmitted to another controller where technically feasible.

Right to withdraw consent. Where we rely on your consent to process personal data, you may withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out before the withdrawal.

How to Exercise Your Rights and Contact Us

If you wish to exercise any of your data protection rights or have questions or concerns about this Privacy Policy or how we handle your personal data, you can contact Carpet Cleaners Brixton using the contact details made available on our usual customer communication channels.

You also have the right to lodge a complaint with the UK data protection supervisory authority if you believe that your data protection rights have been violated. We encourage you to contact us first so that we can seek to resolve any concerns directly.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, or data protection practices. Any updated version will apply from the date it is made available. We recommend that you review this Privacy Policy periodically to stay informed about how we use and protect your personal data.