Terms And Conditions

Carpet Cleaners Brixton Service Terms and Conditions

These Terms and Conditions govern the provision of carpet, upholstery, rug and related cleaning services by Carpet Cleaners Brixton to residential and commercial customers. By making a booking, you agree that you have read, understood and accept these Terms and Conditions in full. If you do not agree to these terms, you should not place a booking or proceed with any service.

1. Definitions

In these Terms and Conditions, the following definitions apply.

Client means the person, company or organisation purchasing services from Carpet Cleaners Brixton.

Company means Carpet Cleaners Brixton, the cleaning service provider.

Premises means the property, site or location where the services are to be carried out.

Services means carpet, rug, upholstery and related cleaning services, as well as any additional tasks agreed between the Company and the Client.

Booking means a confirmed request for Services made by the Client and accepted by the Company.

2. Scope of Services

The Company provides professional carpet and related cleaning services within its designated service area, including Brixton and surrounding districts. The exact nature of the Services will be as described in the Booking confirmation, which may include carpet cleaning, rug cleaning, upholstery cleaning, stain treatment, odour treatment and ancillary services.

The Company will use reasonable care and skill in providing the Services. However, exact results may vary depending on the age, type and condition of the materials being cleaned, the nature of stains, and any prior treatments or damage.

3. Booking Process

3.1 Bookings may be requested via the Company’s approved contact channels, such as an online form or other written methods made available from time to time.

3.2 A Booking is only considered confirmed when the Company has provided written confirmation setting out the date, approximate time window, address, and type of Services to be provided, and any required deposit has been paid.

3.3 The Client must provide accurate information about the Premises, including the number and approximate size of rooms or items to be cleaned, access details, parking arrangements, and any specific conditions such as pets, heavy soiling or existing damage.

3.4 The Company reserves the right to amend or refuse a Booking where the information provided is incomplete, inaccurate, or where the Premises are outside the normal service area.

3.5 Any changes to the Booking requested by the Client, including changes to date, time, address or scope of work, are subject to the Company’s availability and must be agreed in advance. Additional charges may apply if the scope of work is increased or if additional visits are required.

4. Access to the Premises

4.1 The Client is responsible for ensuring that the Company has safe and reasonable access to the Premises at the agreed time. This includes arranging access through any building security or entry systems and ensuring that someone is present to grant entry, if required.

4.2 The Client must ensure that the areas to be cleaned are reasonably clear of personal items, breakables, and obstacles. The Company is not responsible for moving heavy furniture, appliances or delicate items unless expressly agreed in advance.

4.3 If the Company is unable to gain access to the Premises at the agreed time, or if access is delayed by more than 20 minutes due to circumstances within the Client’s control, the Company may treat the Booking as cancelled by the Client and apply the relevant cancellation charges.

5. Client Responsibilities

5.1 The Client must inform the Company in advance of any known hazards, risks or special requirements at the Premises, including but not limited to fragile flooring, loose carpets, defective wiring, allergies, or the presence of pets.

5.2 The Client is responsible for ensuring that electricity and water are available at the Premises for the duration of the Services. If these are not available, the Company may be unable to complete the work and may charge a call-out or cancellation fee.

5.3 The Client should vacuum carpets and remove loose debris where reasonably possible, unless vacuuming has been explicitly included in the Services.

6. Pricing and Estimates

6.1 Prices for Services may be provided as a fixed quote or as an estimate, depending on the information available at the time of Booking.

6.2 Estimates are based on the Client’s description of the Premises and required work. The Company reserves the right to amend the price if, upon arrival, the actual condition, size or number of items differs from that described, or if there are additional tasks requested by the Client.

6.3 All prices are stated in pounds sterling. The Company will make clear whether prices are inclusive or exclusive of any applicable taxes or charges.

7. Payments

7.1 Payment terms will be set out in the Booking confirmation. Unless otherwise agreed, payment is due on completion of the Services on the day of the visit.

7.2 The Company may require a deposit or prepayment to secure the Booking. Any required deposit will be set out clearly before the Booking is confirmed.

7.3 The Company accepts the payment methods notified to the Client at the time of Booking. The Client is responsible for ensuring that the chosen payment method is valid and has sufficient funds.

7.4 For commercial Clients or repeat services, the Company may agree written account terms. In such cases, payment shall be due within the agreed period from the date of invoice. The Company reserves the right to charge interest and reasonable recovery costs on late payments in accordance with applicable UK law.

8. Cancellations and Rescheduling

8.1 The Client may cancel or reschedule a Booking by giving written notice to the Company.

8.2 Where the Client cancels more than 48 hours before the scheduled start time, any deposit paid may be refunded or transferred to a new Booking, at the Company’s discretion.

8.3 Where the Client cancels within 48 hours of the scheduled start time, the Company may retain all or part of the deposit, or charge a cancellation fee up to a reasonable proportion of the agreed price, to cover lost time and administration costs.

8.4 If the Company arrives at the Premises and is unable to gain access, or if the Premises are not in a condition that allows the Services to be carried out safely and reasonably, this may be treated as a late cancellation by the Client and subject to cancellation charges.

8.5 The Company reserves the right to cancel or reschedule a Booking due to circumstances beyond its reasonable control, including but not limited to staff illness, vehicle breakdown, extreme weather, or safety concerns at the Premises. In such cases, the Company will notify the Client as soon as reasonably practicable and will offer an alternative appointment. Any deposit will be transferred to the new date or refunded if no alternative can be agreed.

9. Service Standards and Limitations

9.1 The Company will perform the Services using reasonable care and skill and in accordance with industry practices. However, the Company does not guarantee that all stains or odours will be completely removed, particularly where they are old, set-in, or have been previously treated with unsuitable products.

9.2 The Client accepts that some materials, fibres and dyes may react unpredictably to cleaning processes. The Company will take reasonable precautions, but cannot be held liable for wear, discolouration, shrinkage or damage arising from inherent defects, prior damage, or manufacturer limitations of the items being cleaned.

9.3 Drying times are estimates only and depend on ventilation, temperature, humidity, and the type of materials cleaned. The Client is responsible for ensuring adequate ventilation and following any advice given by the Company regarding drying and use of cleaned areas.

10. Complaints and Rectification

10.1 If the Client is dissatisfied with any aspect of the Services, the Client must notify the Company as soon as possible and, in any event, within 48 hours of completion of the work.

10.2 The Client must allow the Company the opportunity to inspect and, where appropriate, to rectify any alleged issues. Reasonable access must be provided for this purpose.

10.3 The Company will investigate all complaints and, where a fault in the Service is identified, may offer a re-clean of the relevant area or an appropriate partial refund. Any such remedies are at the Company’s discretion, taking into account the condition of the items, prior treatments, and the limitations of the cleaning process.

11. Liability

11.1 Nothing in these Terms and Conditions shall limit or exclude the Company’s liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot be limited or excluded under UK law.

11.2 Subject to the above, the Company’s total liability to the Client, whether in contract, tort, negligence or otherwise, arising in connection with the provision of the Services, shall be limited to the total amount paid or payable by the Client for the specific Booking giving rise to the claim.

11.3 The Company shall not be liable for any indirect, consequential or special loss, including loss of profit, loss of business, or loss of opportunity, arising from or in connection with the Services.

11.4 The Client is responsible for securing and removing valuable, fragile or irreplaceable items from the areas being cleaned. The Company shall not be liable for loss or damage to items that the Client has not removed, where such loss or damage could reasonably have been avoided.

12. Waste Handling and Environmental Regulations

12.1 The Company will handle waste water, extracted dirt and any other waste generated in the course of the Services in compliance with applicable UK waste and environmental regulations.

12.2 Waste water and residues from carpet and upholstery cleaning are normally disposed of via appropriate drainage at the Premises or via the Company’s own facilities, in accordance with local authority requirements and water regulations.

12.3 The Company will not remove general household rubbish, hazardous waste, sharps, or materials contaminated with substances that fall outside standard cleaning waste. If such materials are discovered, the Company may suspend the Services and advise the Client on appropriate specialist disposal routes.

12.4 The Client must inform the Company in advance if there is any reason to believe that carpets, rugs or upholstery are contaminated with hazardous substances, including but not limited to chemicals, bodily fluids beyond normal domestic use, or industrial waste. The Company may refuse or cease work where such risks are identified.

13. Insurance

13.1 The Company maintains appropriate insurance cover in respect of its legal liabilities arising from the provision of the Services.

13.2 Details of insurance cover can be made available to the Client on reasonable request. The existence of insurance does not extend or increase the Company’s liability beyond that set out in these Terms and Conditions.

14. Data Protection and Privacy

14.1 The Company will collect and process personal data such as names, addresses, and contact details for the purposes of managing Bookings, delivering Services, and handling payments and enquiries.

14.2 The Company will handle personal data in accordance with applicable UK data protection law. Personal data will not be sold to third parties and will only be shared as necessary to deliver the Services or comply with legal obligations.

15. Amendments to Terms

15.1 The Company reserves the right to amend these Terms and Conditions from time to time. The latest version will apply to new Bookings and to ongoing arrangements where the Client has been notified of the updated terms.

15.2 Where a change is required by law or regulation, it may take effect immediately. Otherwise, any material changes will normally apply to Bookings made after the date of the change.

16. Governing Law and Jurisdiction

16.1 These Terms and Conditions, and any dispute or claim arising out of or in connection with them or their subject matter or formation, shall be governed by and construed in accordance with the laws of England and Wales.

16.2 The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter or formation.

17. Severability

17.1 If any provision of these Terms and Conditions is found by a court or other competent authority to be invalid, unlawful or unenforceable, that provision shall be severed from the remaining provisions, which shall continue to be valid and enforceable to the fullest extent permitted by law.

18. Entire Agreement

18.1 These Terms and Conditions, together with any written Booking confirmation or written variation agreed between the Company and the Client, constitute the entire agreement between the parties in relation to the Services and supersede all previous discussions, correspondence, negotiations or understandings.

By confirming a Booking with Carpet Cleaners Brixton, the Client acknowledges that they have read, understood and agreed to be bound by these Terms and Conditions.